Technical Support (It Consultant)

Technical Consultant (IT Consultant) Description This position is in the exciting area of financial services / banking industry.The Technical Consultant will work with the Manager in the area of project implementation, system integration and system support.

• Providing professional consultancy service, implementation and support also preventive maintenance for banking applications.
• Troubleshoot problems and propose preventive measures to prevent recurrence
• Provide assistance through telephone or onsite support
• Work with customer/vendor/partners to establish the root cause of problems and provide end-to-end service support
• Implement solutions and provide product-related consulting at customer sites
• Participate in product specification reviews, and perform acceptance test
• Participate in product technical reviews and giving product presentations and demos
• Participate in disaster recovery (DR) and business continuity planning (BCP) exercises

 QualificationsEducation and Experience Requirements: 

• Must possess at least a Bachelor’s Degree in Computer Science / Information Technology or any equivalent field of study.
• Has experience in technical or professional discipline requiring application of critical thinking, logic, writing, and oral communication skills.
• Broad knowledge of financial industry / banking business functions, understanding in SWIFT technology and infrastructure is a plus.
• Understanding of computer networks technology (networking TCP/IP, VPN, etc)
• Have hands-on experience using any of the technologies listed below:
• RDBMS using Microsoft SQL Server
• Virtualization (VMWare or Hyper-V)
• Windows server and/or AIX
• Expertise with Linux is a plus
• Knowledge in SWIFT products is a plus

 Additional Requirements: 

• Possess passion for technology, strong analytical mind and problem solving skills.
• A team player, hardworking, self-motivated, initiative and willing to work long hours.
• Possess good interpersonal and communication skills.
• Able to communicate well in Indonesian and English.
• Able to write technical documentation in Indonesian and English.