Alamat- Answer and respond to customers' calls and mails relating to their technical issues.
- Diagnose, clarify, and/or resolve support requests.
- Seek appropriate guidance for more complex matters.
- Record all calls and questions relating to technical problems in the internal call database.
- Achieve computer system objectives by:
- Gathering pertinent data.
- Identifying and evaluating options.
- Recommending a course of action.
- Confirm program objectives and specifications by:
- Testing new programs.
- Comparing programs with established standards.
- Making modifications.
- Improve existing programs by:
- Reviewing objectives and specifications.
- Evaluating proposed changes.
- Recommending changes.
- Making modifications.
