It Support Area Surabaya

Main Job: IT Support/Desktop Support Engineer

Responsibilities:

• Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems
• Notebook hardware troubleshoot, such as RAM, Hardisk, VGA
• Technical documentations of hardware/software additions or changes
• Updates and closures of trouble tickets and service requests from user
• Reporting, admin tasks, and IT control activities

​Qualification:

• At least 1 year of working experience in related field
• Hardware knowledge : Desktop PC dan Notebook (Have knowledge in printer is an advantage)
• Operating System and Application knowledge : Windows, Apple (MacOS)
• Basic knowledge in Cisco Telepresence, Microsoft Outlook (backup & restore), Network (LAN, WAN, VPN), DNS, TCP/IP, Active Directory, Domain, share folder, share printer, and Firewall Technologies
• Fluent in English
• Willing to work SHIFT if needed
• Willing to travel whenever required

CONTRACT POSITION AVAILABLE, BASED ON PROJECT