It Support - Salatiga

Responsibilities

• Respond to technical tickets and provide technical support on-site or via remote-access systems.
• Contact clients, propose effective solutions, and ensure issues are resolved.
• Diagnose and troubleshoot hardware, CCTV, networking, and software issues.
• Perform system installations, updates, monitoring, and maintenance procedures for hardware, software, and networking systems.
• Perform backups and restore lost data as needed.
• Document processes and maintain service desk records.
• Provide minor technical or operational training.
  

• D3/S1 Degree in computer sciences, information technology, or a related field.
• At least 2 years of experience as Linux admin, help desk, sys admin, technical support, data center technician, or similar.
• Experience with Virtualization (Proxmox, VMware, VirtualBox, QEMU, Hyper-V, etc)
• Extensive experience in Linux-based servers and network equipment (installing, monitoring, maintaining)
• Experience backup automation and restoring processes.
• Able to keep up with advancements in networking and computer troubleshooting.
• Good communication skills in English, both oral and written
• Willing to work the night shift.
• Applicants must be willing to work in Salatiga, Central Java.