AlamatJob Description:
- Assisting in the request and resolution process for incidents related to employees' work devices (end users) such as Personal Computers, Laptops, Printers, and Standard End User Applications.
- Coordinating with third parties or principal hardware providers regarding Warranty claims and replacement of spare parts for PC, Laptop, and Printer devices.
- Verifying and analyzing issues for incidents occurring in the company's internal server infrastructure, network, and applications, and escalating incidents to the internal Subject Matter Experts (SMEs).
- Coordinating and collaborating with the internal IT team and third-party vendors.
- Carrying out service processes based on SLAs through a ticketing system.
Personnel Qualifications :
- Minimum Diploma 3 or bachelor’s degree (S1) in Computer Science
- Minimum 2 years of experience as an IT Desktop Support or IT Helpdesk.
- Proficiency in Operating Systems (OS) such as Windows and Mac OS.
- Basic knowledge of Computer Networking & Computer Security (AV & Patch).
- Proficiency in troubleshooting and analyzing incidents related to End User Computing devices.
- Proactive, responsive, collaborative, and disciplined.
