- Ensure maintenance/repair of IT tools and applications/software at user requests via email, telephone and service desk tickets in accordance with the SLA
- Perform desktop management (update Anti-virus, Operating System, application installation, reimage, upgrade, etc.)
- Carry out installation and maintenance of all supporting hardware and communication networks (LAN, WAN and Voice)
- Identify, assess, review, control, mitigate and report existing risks
- Setup, installation, configuration, and maintenance of electrical equipment