AlamatJob Description
OPEN ONLY TO NATIVE SPEAKER : ENGLISH & CHINESE
Efficiently handled and confirmed customer travel inquiries, overseeing documentation and negotiating with suppliers following the company guidelines.
Key responsibilities:
- Promptly respond to customer travel inquiries via email, phone, WhatsApp, or in person through various channels while also serving as the primary contact for recommending suitable travel options within the company's approved system.
- Confirmed itineraries or services with clients, maintained approval records to prevent disputes and prepared quotations based on the discussed requirements with accurate pricing details.
- Keep track of clients' and suppliers' travel documents, plans, orders, and payments for compliance while handling daily updates and distributing travel-related paperwork, including booking confirmations, invoices, credits, and pre/post-travel billing documents.
- Negotiate and collaborate with authorized travel suppliers to secure the best deals and availability to improve margins and revenue.
- Supervise the timely completion of all client requests for bookings and project readiness, addressing field issues and escalating to management as required until the client returns home.
- Identify unforeseen risk issues and escalate them to supervisors, managers, and higher management for preventive action.
- Set an example by leading and ensuring adherence to company guidelines on selling margins, refunds, cancellations, compliance procedures, and budgets across all travel teams in different departments.
Collective responsibilities
- Budgeting and Planning
- Cost Control
- Revenue Generation
- AR & AP
- Integration of technology solution
- Risk Management
- Training programs and talent resource allocation
Requirements
- Minimum bachelor's degree or above
- More than 3 years experience in tourism or complex project management is preferred.
- Ability to work flexible hours
- Tech Savvy: Comfortable using technology.
- Knowledge of different cultures and customs
- A meticulous eye for detail
- Strong verbal and written communication skills
- Analytical Skills: Proficient in fast-paced chronological analysis.
- Above-average proficiency in organizing and managing data files.
- Competent in time management and overseeing traffic flow or logistics.
- Possess a passport and have travelled abroad
Perks and Benefits
Medical & Health Insurance
Performance Bonus
Relocation Assistance
Training & Proffesional Development
Paid Sick Leave
Business Trip
Maternity & Paternity Leave
Gadget Support
