Marketing Operation Assistant

Qualifications & experience

• Self-motivated with the ability to prioritize tasks and meet deadlines independently
• Proficiency in various marketing platforms, channels, and best practices, including social media.
• Excellent written and verbal communication skills, along with exceptional copywriting and proofreading abilities.
• Strong organizational and management skills, with keen attention to detail
• 1-3 years of experience in the related field.
• Bachelor's degree in business administration, marketing, communications, guest relation or a related field.

Tasks & responsibilities

• Keep track of the calendar and assist customers with planning and booking reservations
• Keep track of each villa on every OTA to ensure the details are correct.
• Assist in booking and monitor all reservations and discounts.
• Monitor the booking confirmations to guests.
• Manage all calls, emails, or messages for the reservation department, ensuring responses to all queries and maintaining a professional relationship and atmosphere at all times.
• Ensure smooth coordination with the operational team and develop/maintain professional relationships with all associated departments.
• Analyze all guest requirements through OTA or emails, recommend suitable options for all customers, and assist in confirming all reservations.
• Manage all emails from guests, ensuring responses and completion of all guest requests, and evaluate the reservation logbook, providing updates on a daily basis
• ⁠Any other duties deemed appropriate via discussion with the manager in charge.
• Handle administration and reporting on a weekly and monthly basis.

Benefits

• Bonus
• BPJS Kesehatan
• BPJS Ketenagakerjaan