Operasional Hotel Manager

The job of a Hotel Manager involves overseeing the guest experience, operations and maintenance of the villa.

The villa manager is expected to have strong attention to detail, ability to multi-task and ensuring the service is of an appropriate and consistent standard to all guests.

Requirements:

* Fluent in written and verbal English communication.

* Minimum of 5 years of experience working in high-end / well-established hotel brands.

* Strong leadership skills and great attention to detail.

* Excellent interpersonal and communication skills.

* Proven track record in de-escalating any setbacks with the guests.

* Degree in Hospitality Management or similar.

* Candidates with experience in executing projects, renovation, and managing profiled volume F&B operations will be given preference.

* Strong understanding of hotel operations and administration including budgeting.

* Must perform well under pressure and be adaptable to changing work environments.

* Must have strong leadership, communication, people development and decision-making skills.



Roles & Responsibilities

1. Guest Services

* overseeing the check-in and check-out process

* ensuring daily breakfast is served in line with the resort's standard operating procedures.

* ensuring team members are operated based on the SOPs and executed to a high standard

* responding to guest inquiries and dealing with any complaints.

* monitor the F&B operations and other resort facilities

* coordinate any requested activities and excursions

* maintain the rooms in line with the standard operating procedure set by the owner

* provide information about amenities, areas and venues and promote services

* anticipate guest needs and build rapport with customers



2. Staff Management

* Managing the staff of the properties which can include housekeepers, maintenance workers, chefs and other support staff.

* Involve in hiring, training, scheduling and supervising the staffs.

* Facilitate quarterly assessments of all staff and treat staff with respect and ensure a strong team culture.

* Establishes and delivers effective programs and training that advance service standards, profitability and cost control.

* Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company results that meet or exceed the hotel business plan



3. Property Management

* Ensuring the property is in excellent condition

* Maintains product and service quality standards by conducting ongoing evaluations and investigating any issues

* Ensuring that all repairs and maintenance are carried out on time

* Overseeing landscaping and housekeeping, ensuring all equipment is functioning properly.

* Ensuring a suitable list of vendors is retrained and managed to service the villa as required.

* Ensuring suitable inventory levels for food, supplies, cleaning products, linen etc are maintained at all times.

* Notify and agree any repairs with the owner that are required.

* Manage the relationship with Banjar/ local authorities.



4. Budgeting & Financial Management

* Manage property budget and finances, this includes creating a budget and managing expenses.

* Ensuring petty cash is managed in a responsible and accurate manner

* Reporting to owners on a weekly basis



5. Bookings / Reservations

* Responsible for managing reservations once the booking is made and confirmed

* Managing and reconciling the booking platform to ensure no errors with duplicated bookings or incorrect dates for guests.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jum'at: Pagi, Siang
  • Sabtu: Pagi, Siang
  • Minggu: Pagi, Siang
• Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 March 2024
• Gaji yang diinginkan: Rp10,000,000 - Rp15,000,000 per bulan