Hospitality Manager

Job Purpose:

Ensuring to treat guests courteously, have the best experience and that guest services and administrative duties are performed speedily and efficiently.

Responsibilities:

1. Takes a proactive approach to the Reception activities, anticipating potential sales opportunities and any concerns that may arise.
2. Maintains effective communication within the department to keep them well informed of any problems/queries that have arisen.
3. Greets and maintains an excellent working relationship with guests/clients and colleagues.
4. Get and check the reports of records reservations to check that all instructions have been carried out and entered into the computer correctly.
5. Checks and ensures all guest’s bills are charged correctly and posted into the respective folios correctly.
6. Conducts credit balance checks based on the high balance report and ensures guest account is at all times able to cover expenses via Debit/Credit Card, Cash or foreign currencies.
7. Checks through the handover diary, act on matters as necessary and communicates information to the rest of the team.
8. Works as per shift duties list, assisting where necessary. Ensures all work is completed at the end of the shift and that shift task list is filed appropriately.
9. Responsible on checking the work flow in Front Office Team
10. Checks in and checks out clients follow up on traces.
11. Problem solving, give the best solutions for any problems in related to guest experience

Qualification:

1. University degree, preferably in Hotel management
2. Strong problem-solving and organization skill
3. Leadership skills
4. Excellent communication skills is a must, fluent English
5. Maintain a professional and high-qualityservice-oriented environment at all times
6. Coordinate with all departments to ensure all guest requests and programs are carried out properly and are not forgotten.
7. Resolves guest problems quickly, efficiently, and courteously.
8. Responsible for maximizing room revenue and assigned to lead, direct and manage the Front Office department, including operations, planning and budgeting, in accordance with applicable policies and standard procedures
9. Works within the allotted budget for the front office department