Relationship Manager

What is Shipper:

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.

Why Join Shipper:

An opportunity to build the next Unicorn and world with some of the smartest people in their fields and specialties. While also creating an impact by supporting small sellers and micro-entrepreneurs across the nation.

What Will You Do :

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply, and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

  What Are The Requirements :

• Proven experience as a Client Relationship Manager 
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field