Service Engineer - Instrumentation

Job Description

• Installation and getting the final acceptance from the customer
• Maintenance of the installed base
• Keep the demo equipment fully operational
• Provide customer service for all instrumentation
• Perform field service for installations and repair
• Train customers on software and hardware of instrument
• Perform upgrades, modification relocation of instruments
• Handle in-house customer repairs
• Promote service replacement parts, service contracts
• Support sales team for site survey of company & competitor install base
• Prepare quotations for service issue when system out of warranty, for parts and service contract
• Ensure that the customer received all the information as requested
• Report to the management for any problems
• Write trouble-shooting note
• Get acceptation documents for final payment
• Provide help to the sales coordinator to collect the remaining fund
• Cost reduction by optimizing travel itinerary, and time reduction for installation and repair
• Assist the dept to follow local installation process for all new system and for all product lines, until full acceptance of the system by customer
• Participation on request to technical seminars or shows
• Other duties as assigned

Job Requirement
・Bachelor's degree in Electrical/Mechanical/Instrumentation Engineering, or Physics ・Business English proficiency ・Min. 2 years as Service Engineer in instrumentation industry for medical segment ・Own SIM A ・Proficient with MS Office ・Good communication skill and presentation skill, good work ethics