AlamatThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Strategic analysis of customer experience and operation-related problems, define root cause, and recommend solutions
- End-to-end Project Management and coordination of the recommended solutions
- Actively collaborate with stakeholders from cross-divisions and cross-business units
- Conduct regular & ad-hoc reports (in deck or sheet format) and conduct the presentation
