Telemarketing Manager

Job description:

• Lead the telemarketing team, setting clear goals and strategies to drive patient acquisition.
• Monitor and analyze call metrics, such as conversion rates, call duration, and appointment scheduling, to enhance business performance.
• Collaborate with marketing and other departments to align telemarketing strategies with overall business objectives.
• Oversee the management of customer complaints, ensuring timely and satisfactory resolution.

Requirement:

• Six years of experience in telemarketing and tele sales with minimum 2 years of experience in SPV/managerial role.
• Skilled leader with a successful history of managing teams.
• Expertise in building positive customer relationships.
• Strong sales skills, perfect for a Telemarketing Manager role.

WFO: South Jakarta