Assistant Manager Health Insurance Telemarketing

Job Description

• Manage overall operation on the call center and logistics
• Strategically hire, train, and manage Operation teams
• Implement and refine  process and procedures to improve overall operations and meet SLA’s
• Partner with product team to determine how technology help to streamline day to day operation.
• Previous experience managing and optimizing call center and logistics is highly proffered. 
• Analyze key operations metrics to determine KPI and SLA for operation team.  

Qualifications

• 5+ years of  Telesales Experience in Health Insurance
• Experience hiring and developing a telesales and logistic team.
• Experience coordinating projects & campaigns across teams. 
• Ability to multitask and execute in a fast-paced, team-oriented environment
• Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
• Strong problem solving skills and ability identify root causes
• Working knowledge of medium-large operations in bank or insurance call center 
• Bonus Points: Experience in managing large scale operation teams either in bank or insurance call center