Training Officer (Sales And Support)

Responsibilities
About us:
FIT HUB is a venture-backed technology driven health and wellness startup based in Jakarta, Indonesia. Founded in 2020, FIT HUB's mission is to democratize access to Health and Wellness for all Indonesians. We believe that everyone should have access to improving their health and wellness, so we've built FIT HUB from the ground up to make exercising friendly, affordable, and fun for new gym-goers and fitness-enthusiasts alike.
The Opportunity
As a Training Officer, you will be part of the Learning and Development Team that contributes to the development of our workforce and enhances organizational capabilities through effective training initiatives. You will play a crucial role in developing and delivering effective training programs on ensuring the continuous improvement of our training modules
What You Will Do

• Conduct training sessions for our Fitness Consultant, Customer Service, and Cleaning Service, up to supervisor level, ensuring that content is delivered effectively and aligns with organizational goals.
• Facilitate engaging and interactive training experiences to enhance the learning process.
• Develop and maintain comprehensive training result reports, including assessments of participant performance and feedback.
• Provide timely and accurate responses to user inquiries, addressing concerns and providing additional support on training needs.
• Work on training modules, making changes and improvements based on user feedback and evolving business requirements.
• Utilize competency matrices to assess trainees and tailor training content to address specific competency gaps.
  

• Bachelor's degree in Education, Training, Human Resources, or a related field.
• 2+ years of experience as a Training Facilitator.
• Having a learning certification will be beneficial.
• Preferable to have sales experience to help deliver practical training methods.
• Proven experience in conducting training sessions with multiple methodology.
• Excellent verbal and written communication skills.
• Ability to convey complex information in a clear and understandable manner.