Travel Consultant

Responsibility :

• Handling incoming ticketing / hotel / insurance / document request from corporate client of FIT client.
• Dealing with incoming calls and assisting travelers with their travel inquiries from air ticket, accomodation, travel document, insurance and transportation rental.
• Understanding fully all of our products to explain and give information to client accurately and with fast responses.
• Diagnose traveler's problem and complain and work with the supervisor to provide a possible solution.
• Convince new costumers or guests especially who have never traveled.
• Follow the company's "Standard Operation Procedure" which is used at the moment.
• Participate in meetings if needed, contribute ideas that can be used for the goods and growth of the company.
• Maintain a good relationship with clients and suppliers.
• Responsible in order

Requirements :

• Maximum 35 Years, Minimum 1 Years experiences of work based in travel industry.
• Minimum D3 / S1 Majoring in Tourism / Hospitality.
• Accustomed to work under pressure and multitask.
• Experienced in the Travel Industry as a Travel Consultant,
• Can communicate well in English, both oral and written.
• Able to work in a team, responsible, honest & disciplined.
• Looks neat and well groomed.
• Has a flexible, energetic, enthusiast, positive & creative character.
• Able to operate Microsoft Office and Power Point well.
• The ability to communicate well between co-workers or clients.
• Make a clear report for every communication an able to fill report (administration) needed for the company's standard.
• Understanding the product of airlines ticketing / hotel / cruise / transportation / document
• Able to finish the work completely in time of deadline.
• Able to distribute for company's and self growth.
• Professional in working, able to distinguish between communication between co-workers, corporate clients, FIT, etc..