Account Manager

SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We build outstanding technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.

SEEK has evolved from being a domestic online employment classifieds business, to the largest global online marketplace, operating in 19 countries. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.

In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, JobStreet and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South East Asian countries, and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has high-reaching growth plans that include expanding its product set and customer base. To support this, we are redefining our sales and service organization including moving to a more solution based selling approach, increasing use of digital channels and becoming more data driven.

Key Responsibilities

• Client Engagement: Conduct regular outbound calls to both existing and potential clients, offering JobStreet Indonesia services. Maintain a multitasking approach to effectively handle multiple Sales Performance Metrics. Achieve a minimum of 50 outbound calls per day.
• Identify performance issues and bottlenecks in web technologies (including React) and provide appropriate solutions.
• Sales Solution Development: Align client needs with our company's products and services. Devise and formulate effective sales solutions that address client requirements and improve value.
• Market Analysis: Demonstrate a comprehensive understanding of market trends and driven forces within the industry. Apply this knowledge to adapt our offerings and remain ahead of the competition.
• Exceptional After-Sales Support: Provide outstanding support to clients post-sales, ensuring efficient handling of rejections and addressing any concerns promptly. Cultivate client satisfaction and encourage repeat business.
• Performance Targets: Meet or exceed targets related to revenue, job utilization and retention, and upselling and cross-selling our products. Consistently strive to achieve and surpass set objectives. Achieve a monthly revenue target, increase job utilization by 15%, and achieve a minimum upselling and cross-selling revenue of 10% per quarter.
• Customer Development (maintain strong account customer relationships both in store and onsite, drive sales by supporting account customers with small & large projects)
• Outreach Methods: Apply a combination of outreach methods, including social media, email, and phone calls, to effectively engage potential prospects and generate new leads. Generate a minimum of 20 new leads per month through outreach methods.
• Pipeline Management: Demonstrate a strong understanding of pipeline generation by consistently updating and handling the pipeline daily. Proactively prioritize and pursue opportunities to drive sales growth.

Skills, Experience and Competencies

The successful candidate should meet the following requirements:

• Bachelor degree of any major
• Have 3 years of experience in Telemarketing or Sales
• Good verbal, non-verbal communication skills
• Proficient in both professional English and Bahasa Indonesia
• Tech savvy & Proficient in MS Office (Word, Excel, Powerpoint)
• Positive attitude and target oriented person
• Demonstrated and confirmed sales results
• Growth mindset with a track record of getting results and achieving goals, easy to adapt
• Experience in business-to-business sales or solution selling is preferred
• Self-learner and resilient. Exudes passion for helping people, excellence and innovation

Perks and Benefits

• Attractive remuneration package
• No Shifting, Working from Monday to Friday office hour
• Open for Permanent Employment for those who perform excellent
• Inquisitive Casual Outfit everyday

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.