Application Support, Associate

Job Description 

As an Application Support Associate at JPMorgan Chase within the Corporate and Investment Bank, Markets Technology, you play a crucial role in maintaining the stability of our critical business applications & their associated infrastructure and be the first point of contact for business users for all technical and business solution queries. You are also involved in various application related projects and engage with regulatory and compliance related controls delivery. The candidate will be based in Jakarta part of Indonesia CIB Market Technology team. 

Key Responsibilities

• Provide regular reports on overall application status and planned changes to stakeholders.
• Report and follow-up incidents and root cause analysis impact to local business and escalate for regulatory reporting.
• Work collaboratively in Southeast Asia Branches teams to support local business demands and develop meaningful relationships to achieve common goals.
• Support local application infrastructure and services provided by regulator and/or 3rd parties providers, ensure the availability and performance as agreed SLA and maintain resiliency as per agreed RTO with business.
• Assesses risks and controls including server hygiene, vulnerability & security management and recognizing gaps in processes and escalating actions plan.
• Liaise with local vendors, service providers and regulatory parties.
• Lead and driving the identification and implementation of automation opportunities across the application and infrastructure environment.
• Maintain strong partnership with different business stakeholders to ensure understanding of business requirement, working out project scope/plan and prioritizing time and resource.
• Maintain strong linkage with regional / global teams to leverage good practice, processes, functions, and resources.
• Supports location specific resiliency, audit and compliance activities from local CIB Tech perspective.

Required Qualifications, Capabilities, and Skills

• Bachelor degree in Computer Science / Engineering or other relevant majors
• Minimum 5 years of relevant working experience in financial services
• Experience on Indonesia FICC business technology support
• Good communication skill in English and strong proficiency in Indonesia Language is essential to liaise with the local vendors and regulators.
• Technology development/project management/delivery experience, preferably within Banking financial services sector.
• Experience of working with internal audit teams and external regulators, especially those based in Indonesia.
• Tactical thinking and strong analytical skills with high and fast learning capability.
• Knowledge of Incident, Problem & Change Management processes and tools
• Excellent interpersonal skills, team player, with an ability to remain calm under pressure while prioritizing workloads to meet business expectations.
• Strong collaborator with ability to foster relationships effectively with diverse groups across geographies. 
• Willing to participate in occasional maintenance and releases on weekends and ad-hoc support after office hour.
• Experience of using monitoring tools & scheduling tools for production support and some level  knowledge of network infrastructure 
• Knowledge of Unix/Linux/SQL/Python/VBA/Scripting languages and the coding skills are preferable.
• Capable of effectively handling outages for critical systems in a fast-paced environment