AlamatWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Ecommerce Manager drives revenue for hotel products and promote its reputation through various online channels. This role works closely with other teams like Sales / Room / Revenue / F&B / Events to identify their promotional and revenue objectives. He / she creates and implements the necessary marketing initiatives with the Director of Sales & Marketing and Director of Revenue Management in order to reach those objectives.
What will I be doing?
As the Assistant Ecommerce Manager, you will be responsible for performing the following tasks to the highest standards:
• Assist the Ecommerce Manager in executing online marketing initiatives set by the Marcom Manager for respective departments, major but not limited to, Sales / Room / F&B / Events (VIP events, weddings, social events, general property awareness).
• Assist the Ecommerce Manager to maintain and update all relevant content on the hotel's network and social media.
• Real-time tracking of online content such as social media / blogs / review websites to customer reviews, coordinating relevant departments to solve and improve the problems raised by guests, replying promptly to ensure the hotel's reputation.
• Assist the Ecommerce Manager in the research and development of new online channels for all departments.
• Good use of Hilton online tools.
• Track and follow-up on the effectiveness of each online activity in each department and provide research and analysis.
• Track the effectiveness and ROI of each promotion and campaign.
• Expand the database of respective departments.
• Assist the Ecommerce Manager to review and improve the effectiveness of initiatives.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
An Ecommerce Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: We are passionate about delivering exceptional Guest experiences.
• Integrity: We do the right thing all the time.
• Leadership: We are leaders in our industry and in our Communities.
• Teamwork: We are team players in everything we do.
• Ownership: We are owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline.
• Fluent in spoken and written Mandarin and English to meet business needs.
• Good computer operation skills.
• 2 years or more experience in hotel and marketing / advertising, preferred.
• Strong digital marketing experience, especially in the areas of email marketing and website optimization.
• Basic SEO skills, including Google and Baidu SEO rules and regulatory experience.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
