Baru Business Process Manager - Commerce Enablement

Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

December 16, 2021

About the Role
You will be running cross-functional projects and process improvement initiatives to support business goals across different products in Commerce Enablement, including SaaS and payment-related products. Your starting point is operations, but you will be working with all teams including Merchants Lifecycle, Strategy, Commercial, and other GoTo Financial internal teams together to deliver results.

What You Will Do

• Identify and assess long and short term initiatives to support business objectives
• Cross-functional stakeholder management to push initiatives that support business objectives
• Design, analyze, and develop detailed project plans and documentation to optimize effectiveness and minimize risk factors impacting solution adoption
• Administer change of systems/processes as required to support lean initiatives in Commerce Enablement Team and other teams in GoTo Financial
• Review new procedures/controls and appraise the efficiency and effectiveness of operations and working managers and supervisors to resolve any issues that might arise during implementation and maintenance phases
• Develop metrics and dashboard criteria to report out on progress and to drive change
• Work with users and assist them in organizing the work and tracking the progress to ensure deadlines are met and benefits realized for the initiatives

What You Will Need

• Bachelor's degree from a top university (second year, final year, or graduated)
• At least 4 years of relevant work experience in a fast-paced environment (consulting, investment banking, and/or fast-paced startup would be preferred)
• Proven leadership and high work ethic, most likely exemplified by involvement in student societies/extracurricular activities/work
• Excellent communication (English is a must) and interpersonal skills, a team player with a hands-on approach
• Adaptable to new and fast-changing environments with a proven ability to succeed in challenging environments that stretch you to your limits
• Strong data analytical skills

About the TeamWe consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.With the increasing trends in social commerce especially in Indonesia during the pandemic, GoStore is one of the solutions that we offer to our merchants to help them sell online through social media and chat commerce. Our vision in this team is to build the infrastructure that allows merchants to have integrated POS system with multiple sales channels (both offline and online).We have a very positive and conducive working culture, where we believe to achieve great things, we need to support each other as a team. We always strive for excellence and we put our customers and merchants as our number 1 priority. We also believe that each member will have a great sense of ownership where they can manage our own work hours, as long as we deliver the expected results on time. As a team, we continuously learn from each other, provide constructive feedbacks and help each other to be a better person every single day.