City Assistant Manager, Grabfood West Java (Bandung Raya)

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team
The dynamic team provides you with the environment to grow and better your career.

Get to know the Role
Your job is to support our local sales team in growing and train the team to ensure that sales goals are exceeded.

The Day-to-Day Activities

• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
• Driving growth and Higher ROI: Ensure the partners are growing with you and the company.
• Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency.
• Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
• Managing team performance: You will be working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
• Set prioritization for the team. You will be responsible to set up your team priority and schedule on day to day and weekly basis

The Must-Haves

• University graduate or higher education in business or relevant fields.

• Minimum 6-7 years experience in sales management with successful track records and a strong ability to develop winning teams.

• Good understanding and experience of the relevant industries including payment products, customers, partners, and merchants.

• F&B industry background is an advantage.

• English is a plus.

• Microsoft Office skills are required (MS. Excel, MS. Word, and MS. PowerPoint) Grab Confidential and Proprietary.

• A team player but also able to work independently.

• Ability to build good relationships with merchants and match merchant needs and organization resources to grow the GrabFood business.

• Energetic, enthusiastic, and calm even in very dynamic and fast-paced working conditions.

• Excellent time management and communication skills with excellent leadership skills.

• Location in Bandung

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.