Community Manager

Position : Community Manager

Level  : Grade 4 (Full-time)

Reporting to : Marketing Lead

Hiring Needs : 1 headcount

Responsibilities:

• Act as the primary liaison between the game development team and the player community.
• Defining and developing a community management strategy.
• Organizing various community building initiatives to cultivate and grow participation in community forums.
• Monitoring and optimizing community engagement levels.
• Build a relationship with the community and users.
• Gather feedback from the community regarding gameplay, features, bugs, and other aspects of the game, and relay this information to the development team.
• Provide information and support for users and community members to increase brand awareness.
• Learn about users, their interests, behavior, characteristics, expectations, and what they need.

Requirements:

• A genuine interest in and passion for games.
• Strong communication skills.
• Proven track record with +3 years of experience in community management, or customer support roles within the gaming industry is highly desirable.
• Experience in planning and leading community initiatives.
• Ability to identify and track relevant community KPIs.
• Ability to quickly and effectively address issues and conflicts within the community, while also providing solutions and maintaining a positive atmosphere.
• Willingness to adapt to the ever-changing needs of the community and the game development process, including flexibility in working hours to accommodate different time zones and event schedules.

• Community Management
• Customer Relationship Management
• Customer Service

At ForgeFun, we are collaborative, innovative, open, passionate and progressive.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Family benefits: Paid maternity / paternity leave
Lifestyle: Casual dress code, Company outings, Work-from-home
Progression: Professional development
Welfare: Health insurance, Paid sick days, Vacation time