Customer Service

• Recruit potential customers by recommending goods or services and explaining how the company's products can benefit them.
• Answer any questions customers may have about the company's products and services.
• Help customers create new accounts and record account information in written or digital form.
• Listen to customer complaints to identify the cause of the problem.
• Provide appropriate responses to customer problems and try to resolve them quickly and precisely.
• Present cases to management if necessary for resolution.
• Manage and update financial account information regularly using certain software.
• Anticipate customer needs, follow up on previous customer complaints to offer reorders, additional services, or other solutions.
• Track and analyze Customer Service performance metrics, such as customer satisfaction, response times, and customer complaints.
• Analyze Customer Service processes and operations to identify improvement opportunities.
• Propose and implement changes to enhance efficiency and service quality.
• Identify and handle complex customer issues or complaints requiring specialized solutions.
• Implement strategies to address conflicts and enhance customer relationships.
• Collaborate with other departments, such as logistics, sales, and product management, to ensure seamless customer processes.
• Reviewing and preparing all supporting activities for Retail & Sales operations, including managing documentation, handling monthly sales closing reports, and to deliver excellent operational support services for customer.
• Align customer strategies with company goals.

Basic Qualifications:

• Minimum D3 or S1 education.
• Attractive and elegant appearance.
• Have experience in the field of Customer Service or Sales for at least 3 years (preferred).
• Excellent communication skills in Indonesian and English fluently both written and spoken.
• Have good interpersonal skills and able to interact with various types of customers.
• Proficient in the use of communication technology.
• Able to work multitasking and under pressure.
• Detail-oriented and has good organizational skills.
• Have a high work ethic, honest and responsible.

Additional Qualifications:

• Have basic knowledge about the products or services offered by the company.
• Familiar with CRM (Customer Relationship Management) systems.
• Handling customer complaints takes priority.