Customer Service

Requirements:

• Bachelor degree in Communication or Economic major
• Min. 2 year(s) experiences as Customer Service
• Excellent Communication Skill (Verbal & Written)
• Proficient in using Microsoft Office and Google Workspace
• High initiative to learn
• Have an active WAPERD license is a plus

Responsibilities:

• Handling incoming calls
• Responding to emails
• Engaging in Live Chat, WhatsApp Center and “Contact Us” services
• Verifying new customer data
• Checking customer data in New Subs
• Updating customer data
• Confirming transacations, USSD, promotions, and data updates
• Filing customer administrative documents
• Providing assistance and necessary information to customers in transaction or administrative process
• Coordinating with relevant parties to managing and resolve customer complaints and transactional issues

Placement: Indonesia Stock Exchange Building Tower II, Floor 11th Suite 1104, Jl. Jend. Sudirman kav 52-53, Senayan, Jakarta Selatan 12190

Work type: Hybrid (WFH 1 WFO 4)