Customer Service Manager

Job Description : 

• Improve Customer Service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document Customer Service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop Customer Service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget