Customer Service Officer (Based In Karawang)

JOB DESCRIPTION:

• Promoting and advising prospective clients on our property products and guiding them through the apartment and villa buying process.
• Provide professional customer support and responding promptly to customer inquiries, feedback and resolving complains.
• Arranging show property locations and tours for potential buyers.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Follow-up and processing orders, forms, applications, and requests and weekly updating report for submission
• Communicating with customers through various channels.
• Managing a team of junior Customer Service representatives (please confirm if this is correct as I thought they have no direct reports).

QUALIFICATIONS:

• Bachelor or Diploma from any discipline.
• Minimum 2-year experience as a Customer Service personnel in the property industry will be an advantage.
• Strong communication and negotiation skill
• English and/or Mandarin speaking is important.
• Knowledge of Batam City will be an advantage.
• Good appearance and well groomed.