Customer Service Officer

Job Id: 

8636

City: 

01648, Special Capital Region of Jakarta, Indonesia

Department: 

Function: 

Sales & Commercial

Employee Type: 

Permanent Full Time

Seniority Level: 

Associate

UPL Limited (NSE: UPL & BSE: 512070, LSE: UPLL) is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. Through OpenAg®, UPL is focused on accelerating progress for the food system. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries, represented by more than 10,000 colleagues globally. For more information about our integrated portfolio of solutions across the food value chain including seeds, post-harvest, as well as physical and digital services, please visit upl-ltd.com and follow us on LinkedIn, Twitter, Instagram and Facebook.

Job Purpose:

A Sales Customer Service Officer typically handles customer inquiries, provides product or service information, processes orders, and resolves any issues or complaints. They act as a liaison between the customer and the sales team, ensuring a positive customer experience throughout the sales process.

Key Accountabilities:

1. Customer Support: Providing assistance and support to agricultural customers regarding product inquiries, orders, and service-related issues.
2. Order Processing: Efficiently processing orders, ensuring accuracy in product selection, pricing, and delivery scheduling.
3. Product Knowledge: Developing a deep understanding of agricultural products and services offered by the company to effectively address customer queries and provide relevant information. 4. Issue Resolution: Resolving customer complaints, concerns, and issues in a timely and satisfactory manner, working closely with other departments as needed.
5. Relationship Management: Building and maintaining strong relationships with key agricultural customers, understanding their needs, and proactively addressing any challenges or opportunities.
6. Sales Support: Collaborating with the sales team to provide pre-sales and post-sales support, including assisting with customer inquiries, preparing quotes, and following up on leads.
7. Documentation and Reporting: Maintaining accurate records of customer interactions, orders, and resolutions, and generating reports as needed to track performance metrics and identify areas for improvement.
8. Training and Education: Providing training and education to customers on product usage, best practices, and new offerings to enhance their experience and drive satisfaction and loyalty.
9. Cross-functional Collaboration: Working closely with other departments such as marketing, logistics, and finance to ensure seamless coordination and delivery of services to agricultural customers.
10. Continuous Improvement: Identifying opportunities to improve Customer Service processes, systems, and tools to enhance efficiency and effectiveness in serving agricultural customers.

We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and on how we can create innovative solutions and experiences for them.

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