Customer Service Officer (Maternity Leave)

Responsibilities

1. Provide daily, weekly or monthly reports regarding incoming complaints
2. Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved
3. Manage incoming calls in large numbers
4. Contribute to the team by achieving the desired results
5. Resolving consumer complaints by telephone, email, letter, or social media
6. Managing social media platforms
7. Handling notifications about regulatory changes, renewals, etc

Qualifications

1. Candidate must possess at least a Bachelor's Degree
2. Have 1-2 years of experience in Customer Service
3. Strong ability to withstand pressure
4. Have good communication and hospitality skills
5. Have a good command of English
6. Having Customer Service Certificate by AFPI or equivalent more preferable (P2P Lending) Preffered
7. Able to work in individual and Team as well