Alamat
Bentuk pekerjaanAbout The Company:
- The working venue is in Cikarang.
- Our client is a Japanese Trading company. Currently, they are looking for Customer Service Staff (Open for Fresh Graduate).
Job Responsibilities:
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verifications.
- Set up new customer accounts.
- Process orders, forms, applications and requests.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Manage customers’ accounts.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the Customer Service process.
Job Requirements:
- Education min. Diploma/equivalent/higher.
- Experienced in working with customer support, Administration, e-commerce, or purchasing.
- Good & clear communication (English speaking).
- Ability to stay calm when customers are stressed/upset.
- Strong “Detail” oriented, Positive attitude & language, self-motivated.
- Good computer literacy (Ms. Office).
- Problem-solving skill, Empathy & patience, Confidence & Adaptability, Desire to learn.
- A willingness to go to extra mile.
- Good telephony manner.
[Only CV in English will be processed]
