Customer Service Staff (Temp.)

Temporary 6 months replacement of maternity leave personnel.

Your Profile:

• Possessing degree with minimum education with majoring commercial or administration.
• 3 years’ experience in Customer Service/sales in manufacture.
• Fluent in English for business.
• Skill: MS Office and SAP system.
• Customer and service oriented, responsive, reliable, having good analytical thinking, logical skill, and structured communication.
• Willing to travel and work outside office hours when needed.

Your Task:

• Customer Service is responsible to support Supply Chain Department in proceed order related to product that offer by company, follow up the questions, or giving the information and handling customer complaint regarding to product.
• Clarification of Orders and Data Maintenance:
  To plan customer orders based on pre-determination priorities of sales, sales offices, and or customers, as well as prepare orders. Clarify all orders including new products and are the front line of production that relates directly to customers using English or in other foreign languages as needed. Input all relevant data into the SAP system.
• Forecast Management:
  Handling and managing customer forecasts in SAP in line with Key Account Manager (KAM) and or Area Sales Manager (ASM). Work globally according to the Standard Operation Procedure (SOP).
• Handling of Orders:
  Handle and manage orders received from customers starting from order verification, registering the orders into SAP system, ensuring orders have been produced and can be delivered timely to customers according
  to the schedule that has been confirmed to the customer.
  Preparing all the necessary correspondence with banks and authorities, initiating prepare shipping orders and transportation documents based on the type of order and letter of credit, and forward the documents to the shipping department. Participate in the disposition for the cargo space necessary for delivery as well as initiate the implementation of the transport.
• Customer Complaints:
  Responsible for registering customer complaints in the system provided after coordinate with quality department.
  Working closely with the quality department to ensure timeliness in responding to quality problems coming from
  customers. Coordinates return shipments and issuing debit note or credit note if required.
• Reporting:
  To prepare data and reports periodically relating to the area of responsibility or data and reports requested by superiors.
• GMP:
  Follow the current Good Manufacturing Practice (GMP).
• Lean Manufacturing
  Helps in designing processes in accordance with Lean Manufacturing principles and ensuring their application.
  Ensuring a general understanding of Lean Manufacturing in its day-to-day work. Take part in advanced training programs on a regular basis.
• Training:
  Ensure knowledge levels are kept up to date by participating in relevant training.