Customer Service Supervisor

Responsibilities:

• Receive complaints, communicate with customers / consumers to gather data & information related to complaint
• Weekly complaint report to management
• Daily follow up for issue resolution to related division
• Lead monthly resolution meeting
• Send product replacement to consumer
• Develop complaint procedures, policy and standard
• Improve Customer Service experience

Requirements:

• S1 Degree in Public Relation / Communication / Management
• 2 - 3 years of experience in related field
• Good communication & time management skills
• Willing to work from office (Meruya, Jakarta Barat)