Customer Service Trainer (Financial Technology)

Responsibilities

• Develop and design Customer Service training programs that suit company needs and industry standards
• Deliver training material in interesting and interactive way
• Assess and provide feedback to training participants about their performance
• Identify development areas and provide solutions to improve Customer Service performance
• Ensure training programs meet quality standards and achieve set goals
• Work closely with the Customer Service team to ensure the training provided is in line with their needs
• Keep up with the latest development in Customer Service industry and integrate best practices into training programs
  

• Bachelor's Degree, any major
• At least 1 year of work experience as Customer Service Trainer in financial services/Financial Technology company or related BPO
• Good Bahasa Indonesia and English skills
• Have in-depth knowledge financial service industry and its products/services
• Excellent communication and training skills (able to convey material in an interesting way)
• Good interpersonal skills and able to build relationships with training participants
• Ability to assess and provide constructive feedback
• Can work independently or in a team
• Positive attitude with results-oriented mind