AlamatThe Role :
- Operating the company telephone and email system to receive customer enquiries and complaints ensuring response rates are met.
- To contribute to the company’s overall growth and profitability by developing relationships with new and existing customers through providing a high level of support and service as a sales person, with exceptional technical knowledge.
- Communicating with existing and potential customers offering a high level of service.
- Use of relevant software to record and monitor enquiries from customers and internal departments.
- Contacting customers to carry out post-market feedback and trend this data.
- Liaise effectively with other internal departments, corporate customers and suppliers, acting appropriately to their requests.
- Relevant administrative tasks.
The successful Applicant :
Essential :
- Excellent communication skills, both verbal and written.
- Qualified to a degree level in a life science or business discipline.
- A proven track record in sales and customer relationship management.
- Willingness to travel extensively throughout Indonesia.
- Proficiency in all Microsoft applications Word, Excel and PowerPoint.
- Be able to sell over the phone.
- Confidence in dealing with customers.
- Ability to work both as part of team and independently.
- A willingness to develop and maintain a high level of product knowledge.
Desirable :
- At least a 2.1-degree qualification.
- Previous industry experience.
- Be able to communicate in English both verbally and written.
