Customer Support Specialist

Doo Group is a global fintech company headquartered in Singapore with regional presence around the world including Kuala Lumpur, Hong Kong, Dubai, London, Sydney and more.

With 6 major business lines strategically positioned in global markets, including Brokerage (Doo Clearing, Doo Financial, Doo Prime), Wealth Management (Doo Wealth), Payment Exchange (Doo Payment), FinTech (FinPoints), Financial Education (Doo Academy) and Health Care (Doo Health). Doo Group is actively building a comprehensive financial ecosystem, helping you to achieve an ideal financial life and towards better future together!

We are looking for a Customer Support Specialist from the financial services industry, ideally with experience in brokerage industry to join our growing team in South Jakarta.

Position title: Trading Executive (kindly note this is the position title used at Doo Financial Indonesia)

Working location: South Jakarta

Responsibilities & duties:

Technical and Trading System Support:

• Provide comprehensive support, coordination, and correspondence for technical and trading systems.
• Assist customers in utilizing finance-related software, including CRM and trading platforms.
• Address and solve complex customer issues at the technical level, ensuring quick responses, identifying root causes, proposing optimization plans, and driving implementation.

Stakeholder Collaboration:

• Liaise effectively with system and technical suppliers, as well as business partners, to resolve technical issues related to corporate clients via emails and conference calls.

System Testing and Maintenance:

• Conduct testing and maintenance on trading systems, product servers, and networks to minimize business disruptions.
• Record and document product problems and user needs promptly, organize central documents, and provide feedback to the technical department for ongoing product development optimization.

Cross-Functional Collaboration:

• Collaborate and communicate with the Research & Development (R&D) team for system testing.
• Escalate commercial inquiries and actively contribute to system bug fixing efforts.

Knowledge Sharing and Training:

• Conduct technical tests and translate experiences into written documentation.
• Share experiences and provide training to team members to enhance overall team competency.

Skills and Knowledge Required:

• Experience: Minimum 2 years of experience in Technical Support or Customer Service.
• Trading platform knowledge such as MT4 / MT5 platforms especially Client Terminal and MT4/5 Manager function.
• Education: Possess at least a Bachelor's Degree in Finance or relevant field.
• Language skills: Proficient in English and native Indonesian language (reading, speaking, and writing).
• Work flexibility: Willingness to work shifts and standby during weekends when required.
• Technical expertise: Experience in supporting client's enquiries and technical issues in the Financial Services, Forex, or Futures industry is ideal.
• Software proficiency: Experience in trading/investment/finance/forex is preferred.
• Effective communication and collaboration skills with both technical and non-technical stakeholders.
• Exceptional problem-solving skills and ability to handle complex technical issues.
• Strong documentation skills for recording product problems and user needs.

To cater to our business expansions, we are now hiring high caliber talents to join our growing team, together with our current talent forces to support the business strategies, goals and initiatives.

Why Join Us

Rewarding career development with regional exposure

Dynamic and collaborative work environment with a young & energetic team