English Customer Service E-Commerce (Jakarta)

Responsibilities

- Provide timely support to customers thorugh available communication channels (Live Chat)

- Identify and escalate priority issues through proper channels.

- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways in providing better customer support.

Qualification

- Bachelor's degree or equivalent from all majors.

- Minimum GPA 2,75

- Excellent written and verbal communication skills in English

- Minimum score of EFSET B1

- Fresh Graduate are welcome

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills and demonstrated multi-task capabilities.

- Preferebly to have a typing speed of at least 40 words per minutes

- Fast learner and independent to work in the multy LOB