Field Service Engineer (Denpasar)

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. 
As a Field Service Engineer, you play a pivotal role in delivering top-notch instrument services to our customers. Your responsibilities encompass instrument troubleshooting, installations, preventative maintenance, and post-sales support, ensuring the utmost satisfaction among our valued customers.
Your opportunity

• Your role involves providing comprehensive engineering support to the Roche Diagnostics customer base, ensuring they receive top-notch after-sales service. You are the reliable point of contact for technical assistance, troubleshooting, and guidance.
• You leverage your expertise in pre-installation inspections and installations of Roche Diagnostics and analytical systems within your designated areas to ensure operational readiness and customer satisfaction.
• You utilize your expertise in handling customer complaints and inquiries related to Roche products promptly and effectively, adhering to standard operating procedures at all times. Through thorough troubleshooting and route cost analysis, you have the opportunity to swiftly resolve issues, ensuring customer satisfaction and strengthening brand reputation.
• You will take charge of managing spare parts stock with precision and efficiency, ensuring timely availability for installations, maintenance, and repairs.

Who You Are:

• You hold a Bachelor's degree in Electro Medical Engineering from a reputable university, and possess minimum of 1 year of technical service experience.
• Proficiency in English, both spoken and written, is a key asset for this position.
• You possess computer skills necessary to fulfill the requirements of the role.
   

We are looking forward to hearing from you!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.