Field Service Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

DESCRIPTIONProvides customer support through the performance of on-siteinstallation, as well as overseeing any necessary diagnoses,troubleshooting, service, and repair of complex equipment and systems.Checks out and approves operational quality of system equipment.Instructs customers in the operation and maintenance of the system.Serves as company liaison with customer on administrative and technicalmatters for assigned projects.JOB COMPLEXITYWorks on issues of moderate scope where analysis of situations or datarequires a review of relevant factors. Exercises judgment within definedprocedures and practices to determine appropriate action.SUPERVISIONNormally receives general instructions on routine work, detailedinstructions on new projects or assignments.EXPERIENCETypically requires a minimum of 2 years of related experience.KNOWLEDGE/SKILLDeveloping professional expertise.  Applies company policies andprocedures to resolve variety of issues.SCOPEReceives assignments in the form of objectives with goals and theprocess by which to meet goals.INTERACTIONFrequently interacts with peers and customers to gain cooperation ofothers or conduct presentations of technical information/projectactivities. Builds productive internal/external working relationships.EDUCATIONBachelors DegreeLEVELPROF 2 EXPERIENCETypically requires a minimum of 2 years of related experience.KNOWLEDGE/SKILLDeveloping professional expertise.  Applies company policies andprocedures to resolve variety of issues.SCOPEReceives assignments in the form of objectives with goals and theprocess by which to meet goals.INTERACTIONFrequently interacts with peers and customers to gain cooperation ofothers or conduct presentations of technical information/projectactivities. Builds productive internal/external working relationships.EDUCATIONBachelors DegreeLEVELPROF 2