AlamatJob Description
- Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
- Analyze and submit month-end reports and identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
- Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotion
- Implement and maintain control measures to ensure that Food & Beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned / required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
- Handle guests’ complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier / bar operation requirement and company’s policies
- Maintain department communication logbook and updated notice board
- Check the supply of equipment / stock level and ensure that there is no shortage of items which have impact on the operation and guests
- Check the outlet / back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all Food & Beverage services, contents & preparation methods, outlets and hotel services / features
- Ensure that health, safety and security procedures are in place in the outlet
- Attend all briefings, meetings and trainings as assigned by management
- Perform proper handover and communication to the next shift
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Interview, select and recruit outlet employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
- Responsible and accountable for outlet’s profitability and revenue generation
Work Experience
- Diploma or degree in hospitality Food & Beverage, professional hospitality degree or hospitality management school and / or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
- Minimum 3 years' experience at the same position in the sector and impeccable knowledge of F&B professions and team management
- Languages : fluent in the national language, English and a 3rd language would be a plus
- Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
- Open-mindedness, interpersonal skills and sense of initiative.
- Good interpersonal skills with ability to communicate with all levels of employees
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self-motivated and energetic
Benefits
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Employee benefit card offering discounted rates in Accor worldwide
- Ability to make a difference in the local community through our Corporate Social Responsibility activities
