Guest Service & Reservation

Job Description For Guest Service & Reservation

Hotel Name
Job Description
Pullman Jakarta Indonesia - Thamrin CBD a vibrant a 5-star hotel in the heart of the capital is looking for:
Guest Service & Reservation
Do you have proven leadership experience and a genuine personable service style that always blows guests away? Join us as our next Guest Service & Reservation as part of our dedicated Reservation Team.
Do you enjoy creating memorable guest experiences? Join our team as our next Guest Service & Reservationand build your career with Accor.
As our next Guest Service & Reservation, you will:
- Liaise with guests and clients about long-term securing contracts and making short-term reservations
- Answer phone calls with a positive attitude and a smile in order to always provide the best customer services experience possible
- Aide with guest inquiries about potential stays, the property, and local attractions
What we are looking for:
- Positive energy and a can-do attitude, with a genuine customer service focus and a dedication to always getting the small details right
- Someone looking to enter the hospitality field
- A fantastic team player who is additionally exceptional at working autonomously
- A clear communicator who is adequate at speaking English
- A person who is confident to communicate over the phone and who was good computer skills
Work Experience
What we are looking for:
- A passion for developing and leading people
- A person who is highly organised while placing a strong emphasis on detail
- Someone who can play a key role in developing a genuinely solid workplace culture
- Knowledge of OPERA is advantageous
Benefits
With over 5000 properties globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates and experience our properties as a guest.