I/Done - Customer Support Executive

Job summary
Customer Support Executive position in Jakarta, IndonesiaTelesales role to introduce Randox to labs across IndonesiaOperating phone and email system, providing high level of support and service
Job seniority: entry level
Responsibilities
• Receive customer enquiries and complaints• Develop relationships with new and existing customers• Communicate with customers, offering a high level of service• Record and monitor customer enquiries• Carry out post-market feedback and trend analysis• Liaise with internal departments, corporate customers, and suppliers• Perform relevant administrative tasks
Requirements
• Excellent communication skills• Degree in life science or business discipline• Proven track record in sales and customer relationship management• Willingness to travel extensively throughout Indonesia• Proficiency in Microsoft applications• Ability to sell over the phone• Confidence in dealing with customers• Ability to work both as part of a team and independently• Willingness to develop and maintain a high level of product knowledge• Desirable: 2.1-degree qualification and previous industry experience• Desirable: English communication skills