Alamat
Bentuk pekerjaanCompany Description
Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or
rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.
Job Description
- To be involved in day-to-day audit work on operation and to advice the Hotel Manager for any uncharacteristic happenings.
- To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/FRS Standards of Performance.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
- To be entirely flexible and adapt to rotate within the different sub departments of the Admin & General Division or any other Department of the hotel as assigned.
- To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
- To be fully conversant with all services and facilities offered by the hotel.
- To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
- To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
- To coordinate the timely repair and return to service of any faulty systems or items of equipment.
- To establish and implement procedures to ensure the backup of data in any IT system.
- To rebuild data corrupted by either hardware or software faults.
- To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
- To set up emergency procedures to continue the operation of the hotel in the event of system failure.
- To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
- To arrange the distribution of Night Audit and other regularly system-produced reports.
- To establish necessary security measures to prevent unauthorized access to the IT systems.
- To provide technical assistance to internal or external Audit staff.
- To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
- To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
- To ensure the availability of any stationery or consumables required by any IT systems.
- To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
- To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
- To ensure that all licenses and annual maintenance contracts are complete and up to date
- To prepare weekly work schedules in accordance with workload and priorities for the approval by the Hotel Manager
- To project at all times a positive and motivated attitude and exercise self control.
- To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
Qualifications
Knowledge and Experience
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 2-5 years of experience working in IT operations as IT Manager
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Firm grasp on IT infrastructure and operations best practices
Competencies
- Excellent interpersonal skills with ability to communicate with all levels of talent
- Good team working skills and able to work effectively and contribute in a team
- Excellent planning and organization skills
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to multi-task
- Ability to work independently and has good initiative under dynamic environment
- Self motivated and energetic · Ability to take risks and believe in others
