Linux Operations Supervisor

Staffinc is currently looking for a Linux Operation Supervisor which is a leadership role responsible for overseeing a team of Linux System Operators and ensuring the smooth operation of Linux-based systems and networks. This role involves managing the daily activities of the operations team, coordinating system maintenance and upgrades, driving process improvements, and collaborating with cross-functional IT teams to ensure the stability, security, and performance of Linux environments.

Important Note: This role is expected to be working on-site in Jakarta, with our client in Banking industry.

Key Responsibilities:

Team Management:

• Lead, mentor, and guide a team of Linux System Operators, fostering a collaborative and productive work environment.
• Assign tasks, set performance goals, and conduct regular performance reviews for team members.

Operational Oversight:

• Oversee the monitoring of system performance, resource utilization, and network traffic to ensure proactive issue identification and resolution.
• Coordinate with the team to respond to incidents, troubleshoot problems, and implement solutions.

Maintenance Planning:

• Collaborate with system administrators, network engineers, and application teams to plan and schedule system maintenance, upgrades, and patch deployments.
• Ensure that maintenance activities are performed in a way that minimizes disruptions and downtime.

Process Improvement:

• Identify opportunities to streamline operational processes, enhance efficiency, and optimize resource utilization.
• Implement best practices and automation to improve system management tasks.
• Security and Compliance:
  Drive the implementation of security measures, policies, and configurations to safeguard systems and data.
• Stay informed about security trends and vulnerabilities, and ensure that the team is prepared to address emerging threats.

Incident Management and Resolution:

• Provide guidance and support to the team during incidents, ensuring timely and effective incident resolution.
• Participate in post-incident reviews to identify root causes and implement preventive measures.

Documentation and Knowledge Sharing:

• Ensure that documentation of system configurations, procedures, and troubleshooting guides is accurate and up-to-date.
• Promote knowledge sharing within the team and with other IT teams.

Vendor and Stakeholder Communication:

• Liaise with vendors for technical support and issue resolution, when necessary.
• Communicate with internal stakeholders to provide updates on system status, maintenance activities, and improvements.

Capacity Planning:

• Collaborate with the team to monitor resource utilization trends and plan for future capacity needs.
• Make recommendations for hardware and software upgrades to support business growth.

Reporting and Analytics:

• Generate regular reports on system performance, incidents, and operational metrics for management review.

Qualifications:

• Minimum Bachelor's Degree (S1) in Information Technology or Engineering.
• 3 years of experience as an operator using SQL Server, or 2 years of experience as a Linux Operations Supervisor
• Solid understanding of Windows and Linux operating systems and their components.
• Proficiency in shell scripting and command-line tools.
• Familiarity with network protocols, services, and configurations.
• Experience with system monitoring and management tools (e.g., Nagios, Zabbix, Ansible).
• Knowledge of security best practices and principles.
• Strong problem-solving and troubleshooting skills.
• Ability to work collaboratively in a team environment.
• Effective communication skills, both written and verbal.
• Relevant certifications (e.g., CompTIA Linux+, RHCSA) are a plus.
• Able to work on-site in Jakarta