AlamatFINNS Recreation Club is Bali’s premier entertainment and sporting venue where everyone is welcome. Set on a sprawling 4 hectare estate amongst the rice fields of Canggu and yet only a 10 minute drive to Seminyak. FINNS Recreation Club features a complete Fitness Centre including lap pool and sports ground, Tennis Centre, Body Temple Spa, Sports Bar, multiple restaurants plus much more. Splash Water Park, Bounce Trampoline Centre, Strike Ten Pin Bowling and Cubby House Kids Club are all here!
The ideal candidate s in charge of our FINNS Members Account, focusing on giving our members the best service possible. You will be responsible for leading and overseeing the member services department, ensuring exceptional customer service and satisfaction for our valued members.
Key Responsibilities:
- Delivering exceptional customer service
- Building strong relationships with all our members
- Addressing their inquiries and concerns quickly
- Maintaining high levels of member satisfaction
- To ensure the timely payment of subscription fees (quarterly dues) from our valued platinum members
- Work closely with the Director of Sales & Reservations to improve customer service practices, processes and reporting, ensuring a smooth experience for all FINNS members.
- Manage a team of member services representatives dedicated to the members account, providing guidance, training, and support to ensure exceptional service delivery.
- Develop and implement strategies to maximize subscription payment collections, focusing on timely and accurate billing processes, proactive communication, and personalized service.
- Stay updated on industry best practices related to member services, sales, and billing processes, incorporating innovative strategies to enhance the overall member experience and maximize subscription payment collection.
- Serve as a representative for FINNS Bali, actively participating in key events, sales promotions, and conducting comprehensive guided tours for potential customers whenever necessary.
Key Requirements:
- Experience or working as Membership Services Manager, Guest Experience, or related experience.
- Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
- A deep sense of empathy and ability to connect with members quickly, building trust
- Confidence in delegating efficiently, and understanding the importance of following up internally and externally
- Proven track record of building trust with members
- Incredible ability to drive noticeably high member satisfaction
- Analytical in approach, with a commercial understanding to service delivery
