Operations Manager

About Happy Kamper: 

Happy Kamper is a dynamic startup committed to simplifying the process for parents to discover enriching activities for their children outside of school. We envision building a cutting-edge platform that not only connects parents with diverse and exciting opportunities but also benefits activity providers. Our platform offers activity providers additional exposure through our extensive network, along with sophisticated software to streamline registration processes, including scheduling, payment processing, and activity administration. Furthermore, our targeted advertising ensures that providers reach a wider audience of interested parents.

As we embark on this journey, we are seeking an Operations Manager to play a pivotal role in building a high performing team to drive our growth, expanding our reach, and contributing to the realization of our mission. Join us in creating a platform that brings joy and convenience to parents while providing invaluable support and exposure to our network of activity providers.

What You'll Do:

• Oversee the day-to-day operations of the online marketplace, ensuring smooth and efficient  processes.
• Manage a team of customer service representatives, ensuring they are well-trained and equipped to provide excellent support to our users.
• Develop and implement operational policies and procedures to improve efficiency and customer satisfaction.
• Collaborate with the product development team to identify and prioritize improvements to the platform.
• Monitor and analyze key performance metrics to identify opportunities for improvement.
• Work closely with the marketing team to develop and execute strategies to attract and retain users.
• Handle escalated customer inquiries and issues, ensuring timely resolution.
• Stay up-to-date with industry trends and best practices in operations management.

Qualifications:

• 3+ years of experience in operations management, preferably in a technology or e-commerce environment.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and decision-making abilities.
• Experience with data analysis and reporting.
• Knowledge of customer service principles and practices.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer experiences.
• Proactive self-starter with a strong sense of ambition and a hard-working attitude.
• Strong time management skills
• Fluency in both Bahasa Indonesia and English

Additional Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Familiarity with CRM and customer service software
• Consistent and documented track record for achieving monthly/quarterly/annual target metric
• Work Remotely, Effectively managing a home office and demonstrating self-motivation and discipline.
• High adaptability and willingness to learn in a fast-paced, independent start-up environment