Operations Support

About Workmate

Workmate is on a mission to revolutionize the blue collar labour market in Asia. Our on-demand staffing platform is changing the way that blue-collar workers find work and how companies find workers in industries like logistics, warehousing, F&B and hospitality. We are bringing technology to a traditional industry, making it easier for workers to find the work they want when they want it, and for businesses to find qualified and reliable staff, fast.

After being founded in 2016, Workmate has grown to a team of 100+ in 3 countries, delivering over 1.5million hours of labour every month. We were recognized by The Straits Times as the fastest growing company in Singapore in 2022 and by the Financial Times as the 4th fastest growing company in Asia in the same year. In September 2022 Workmate was acquired by PERSOL Group, one of the worlds largest HR Services companies, listed on the Japan Stock Exchange.

The Position

We are currently seeking a talented Operations Support to join the Managed Service (Fulfillment) Department. This position will work closely with the Project Manager to fulfill requirements set by our key clients. You will play a key role in ensuring the success of delivering and sustaining the highest quality service to our clients.

Who you are and whom we’re seeking:

• Graduated with a Bachelor's degree in any field.
• Min. 1 years of working experience in any field.
• Strong communication skills.
• Experienced in MS office, etc.
• Experience in Recruitment, HR background and/or a start-up would be highly desirable.

Things you need to fulfill as a Operations Support:

• Monitor workforce fulfillment funnels (onsite).
• Control the on-ground time attendance process by coordinating with the office team to ensure that all workers are paid correctly and are happy working with Workmate.
• Be the main point of contact on day to day activities for the client, solving problems on the ground and escalating them to the team whenever support is needed.
• Maintain the performance in fulfillment rate, client satisfaction and cost effectiveness of the accounts.
• Be responsible for monthly updates on the team’s performance to the Project Manager.
• Any other assignment from the Project manager.

About Working at Workmate

• Workmate connects blue collar workers to opportunities near them, giving them access to a consistent, trustworthy and flexible source of income. For businesses, Workmate gives them instant access to a curated network of qualified workers that have the right skills and live nearby.
• You will be based in our GoWork office in Plaza Indonesia with Hybrid Working Mode, every two days a week we work together at the office. 
• We have a basic medical package that includes inpatient, outpatient, and dental.
• We have regular sync-ups with the management team during our 1 on 1 sessions, which end up being about a LOT more than work!