The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Collaborate with the Project Manager to plan the execution of each project, and its logistical considerations to guarantee the seamless running of the project.
- Ensure construction activities are executed in adherence to design drawings, and compliance with the applicable regulations and standards for each specific construction site.
- Prepare detailed reports on project progress, challenges, and key issues for management to ensure clear communication of all activities.
- Monitor project timelines, material, and tool usage to meet the company's goals and requirements for all projects managed
- Schedule and monitor the arrival of materials and workers, maintaining specified material standards
- Schedule and monitor the arrival of materials and workers, maintaining specified material standards