Receptionist

DUTIES AND RESPONSIBILITIES:-

·        Register guests and assigns rooms. Accommodates special requests whenever possible.

·        Assists in preregistration and blocking of rooms for reservations.

·        Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

·        Understands room status and room status tracking.

·        Knows room locations, types of rooms available, and room rates.

·        Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

·        Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.

·        Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

·        File room keys ( only for manual room key hotels)

·        Knows how to use front office equipment.

·        Process guest check-outs.

·        Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

·        Follows procedures for issuing and closing safe deposit boxes used by guests.

·        Uses proper telephone etiquette.

·        Uses proper mail, package, and message handling procedures. Courier Mail Register

·        Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

·        Attends department meetings.

• Mencari kandidat untuk bekerja pada:
  • Senin: Siang
  • Selasa: Pagi
  • Rabu: Siang
  • Kamis: Pagi
  • Jum'at: Siang
  • Sabtu: Pagi
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP