AlamatDeskripsi
Marsh McLennan is seeking candidates for the following position based in the Jakarta office:
Relationship Manager, Client Support Services, Guy Carpenter
Assumes the responsibility for the overall delivery of Client Support to assigned client portfolio. Achieves excellence in client satisfaction through flawless coordination of Client Support operation and claims teams. Advisor to clients and colleagues; but also serves as a point of contact for markets. Maintains an industry presence on behalf of Guy Carpenter
Client Team Service Network
- Oversees client relationships to ensure client satisfaction; serves as the escalation point of contact for all client and broker needs
- Ensures that the right talent and expertise are put in front of the client (managing delegation to needed areas of expertise)
- Coordinates CSS response on complex claims, accounting, fiduciary, contract wording, and collection
- Ownership and coordination of complaints through to conclusion
- Respond to client complex issues and concerns, resolving promptly.
- Respond to client and broker requests for information coordinating with MI team and other departments, as necessary.
- Review and provide data and insights to drive client service and support; leads process improvements based on trends
- Identify internal and external training needs
Strategic Client Management
- Key liaison point for Brokers, Account Executives, Analytics and the EC for client-specific post placement service discussions
- Networks among the senior level executives of clients in order to establish trust and communication chain – ultimate client service responsibility.
- Establish and maintain strong relationships with client executives, reinsurers, brokers and colleagues – the natural check in for meetings and RFPs
- Ensures that all service standards are adhered to
- Proactively communicates overall strategy and performance against established goals
- Coordination of the removal of any client-specific financial exposures to GC
Reinsurer Relationship Network
- Identifies internal training needs on business trends, process, and technology
- Coaches Operations colleagues within the client servicing network
- Is a mentor to colleagues and fosters a team attitude
- Co-manages human capital decisions, including staffing, compensation, performance measurement, career development, and training. (TBD based on hierarchy)
- Delivery of specialist training and complex technical education
- Maintain presence within the reinsurance community
Financial Management
- Has understanding of the CSS allocations within region
- Exercises expense controls and maximizes revenue and net operating income within the practice
- Build out cost modelling for specific client service requirements, as appropriate
- Ensures timely collection of Revenue by escalation through the brokers
- Assists with and efforts to avoid Guy Carpenter E&O exposures
Marsh McLennan
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
