Customer Relationship Management Manager

Responsibilities:

• Create consistency in procedures and processes in providing responses to customers.
• Handle strategic and end-to-end execution process of marketing campaign blasts through internal marketing channels, including but not limited to App Push Notifications, Newsletter / Email Marketing, In-App Messages, and WhatsApp.
• Implement new CRM tools tactics and technologies to improve efficiency and effectiveness
• Manage the channel and segment experiment to improve company performance
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to generate insights into team operations, productivity, and customer behavior, aiding in improving marketing campaigns and outreach methods.
• Manage customer complaints and queries, ensuring resolution and maintaining high levels of customer satisfaction.

Requirements :

• Bachelor's Degree in a relevant field like business, marketing, computer science, or related.
• At least 2-3 years of experience in CRM administration, preferably with platforms like Salesforce or Microsoft Dynamics.
• Ability to understand and manage quantitative business metrics
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills, with the ability to work effectively across various teams.
• Experience in email marketing and familiarity with tools like Google Analytics and Adobe Analytics is advantageous.